Shipping policy

Our shipping policy outlines the terms and conditions for shipping, delivery, and related matters. By placing orders with us, you agree to these terms and conditions. 

Shipping Policy

Order Processing

• Processing Time: Please allow up to 2 business days for your order to be processed before shipment.

• Business Days: Our business days are Monday through Friday, excluding public holidays.

Shipping Methods

• Economy Shipping: Our economy shipping method is USPS Ground Advantage, with delivery typically taking 5-8 business days. While USPS is reliable, occasional errors or delays may occur.

• Express Shipping: We offer USPS Priority Shipping, with expected delivery within 3 business days from the shipment date. Note that USPS does not deliver on weekends.

Shipping Notifications

• Email Updates: By providing your email address and/or cell phone number, you authorize Spacecase to send shipping confirmation and updates about your order.

• Tracking Information: Once your order has shipped, you will receive an email with tracking information to monitor your shipment's progress.

Address Accuracy

• Correct Address: Ensure that your shipping address is accurate and complete. Address changes can only be made before the shipping team has processed your order.

• Responsibility: Spacecase is not liable for orders once they have been marked as delivered by the carrier.

Delivery and Liability

• Carrier Responsibility: Once the package has been picked up by USPS, it is the carrier's responsibility to deliver the package. Use the tracking number provided for details about your shipment and proof of delivery.

• Delivery Issues: If an order is marked as delivered but you have not received it, please contact the carrier directly.

Shipping Restrictions

• Weekend and Holiday Shipping: Packages are not shipped on weekends or holidays. Orders placed during these times may experience delays.

• International Shipping: Currently, Spacecase does not ship internationally.

Return and Refund Policies

Returns

• Notification Period: You must notify us within 14 days of delivery if there is an issue with your purchase to be eligible for a return or exchange.

• Case-by-Case Basis: Returns and exchanges are evaluated individually. We do not accept returns for opened products, except under our Worry-Free Guarantee.

• Effectiveness Not Guaranteed: Refunds are not granted based on product effectiveness, as cannabinoids affect everyone differently.

Cancellations/Modifications

• Before Processing: You may cancel or modify your order before it is processed by emailing us at hello@viiahemp.com. Please note that while we strive to accommodate all requests, we may not always be able to do so due to high order volumes and the speed at which orders are processed. Notification of processing is sent via email.

• Post-Processing Cancellations: If your order has already been processed and you wish to cancel, you may return it at your own shipping expense.

Shipping Refunds

• Shipping Costs: Refunds will not include shipping costs unless we are responsible for shipping an incorrect item.